Your Santana hoops LED is covered for 1 year from the date of purchase.
What is covered:
LED's, battery, wiring, switch, charging jack, charger, hardware such as button or rivet connection.
If any of these components fail with normal use we will repair or replace them.
Your hoop is not waterproof, water damage is not covered
What is not covered or on a case by case basis:
Tubing will not be covered unless it is apparent that the damage is caused from manufacturing (where the push button or rivet has failed.)
While your tubing is durable it can become damaged with misuse or if not cared for properly, extreme heat or cold, or too rough of handling.
Water damage will not be covered.
Kinks, bends or cracks will not be covered.
If your tubing does get damaged and you would like it replaced we will do so for a $20.00 fee.
You will be responsible for shipping your hoop back to us for warranty repairs.
DO NOT use any other charger other than the one that came with your hoop.
DO NOT Insert your battery the wrong direction
DO NOT wait until your hoop goes completely dark before charging, once that happens you have already over-discharged the battery and may have damaged it.
Your hoop features a Li-Ion battery. These batteries are typically safe, but if overcharged/over-discharged or placed in extreme heat, your battery can be damaged or cause a fire. Do not leave your Battery untended while charging. Do not leave your hoop in a hot vehicle. Your Battery should charge in 1-2 hours, and the charger has an indicator light to let you know when it is finished.
By purchasing your LED hoop from Santana hoops you agree that we will not be held responsible for damages/injury caused from misuse.