Due to being hand made to order, I do not Offer refunds.
Refunds will be given on a case by case basis, We do our best to provide you with a quality product. If you do have an issue please contact us, we will do everything we can to resolve any problem.
Please understand That your hoop is Custom and Hand Crafted to your specifications and you may not return your hoop simply because you decide you do not like the color or have ordered the wrong size or just changed your mind
You are responsible for shipping your item back to me
Shipping costs will not be refunded
There will be a $10.00 restocking fee on each Day Hoop that is returned.
There will Be a $20.00 restocking fee on each LED Hoop that is returned.
All other returns will have a 20% restocking fee ( Specialty Props - Fire wicks - batteries - Chargers )
If you are returning your LED for an exchange for a different size, You will be charged my LED HOOP RESIZE fee of $20-$40 depending on the options you choose
To be eligible for a return, your item must be unused and in the same condition that you received it.
You must cancel your order within the first 24 hours after placing it. If after 24hrs you would still like to cancel your order there will be a $7.00 cancellation fee.
You will be responsible for paying for your own shipping costs (both ways if for an exchange) for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund for an exchange.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item